• Manage customer claims by preparing corrective action reports (FACA, 8D report) and ensuring timely follow-up of corrective and preventive actions.

• Handle customer complaints, audits, and SCAR processes, including root cause analysis and reporting results to customers.

• Monitor customer process quality results and provide feedback to relevant departments for continuous improvement.

• Patrol production processes to detect abnormalities and ensure compliance with quality standards.

• Review IQC inspection data, confirm supplier shipping data, and coordinate with suppliers and in-process teams to address quality issues.

• Establish reports on supplier nonconforming parts and ensure suppliers take corrective and preventive actions to prevent recurrence.

• Support quality system requirements including ISO14001, ISO45001, TLS8001, CSR, BCM, and IATF16949.

• Review and approve changes related to 4M, SOP, PMP, and other quality documentation under development.

• Establish IPQC CQP according to PMP requirements and monitor CTQ (Critical to Quality) parameters.

• Summarize yield and scrap improvement results, monitor SPC data, and implement corrective actions when out of control.

• Conduct failure analysis, prepare process documents, work instructions, and check sheets for QC/IPQC leaders and operators.

• Oversee MBO (Machine Buy Off), CYS (Cosmetic Yield Study), and preparation of master samples for MP and NPI products.

• Control QA sampling activities and improve visual inspection methods in cooperation with production and final visual teams.

• Liaise with customers on quality standards, claims, and testing requirements, and reply to customers with corrective actions.

• Conduct internal audits and process audits to ensure compliance with quality standards and customer requirements.

• Analyze returned samples from customers, conduct traceability checks, and perform lot segregation as required.

• Collaborate with production, engineering, and QC teams to analyze problems and develop solutions.

• Analyze in-process data and control charts (SPC) to identify issues and implement improvements before delivery.

• Perform inspections and testing of raw materials, in-process goods, and finished products to ensure compliance with established standards.

• Maintain and calibrate measurement tools and equipment to ensure accuracy.

• Provide training and knowledge-sharing sessions to QC operators and employees to improve skills and promote a strong quality culture.

• Take authority to stop production lines or shipments when quality issues that impact customers are identified.

• Continuously improve quality management systems, processes, and standards to achieve quality and customer satisfaction objectives.

• Response to proceed the new model/product processing include to prepare the ralated documents such as PPAP.                                

• To respond the cost reduction project/improvement project.                                  

• Response to make, summary and follow plan of Engineering Improvement                                  

• To process the engineering change control as 4M.

• Response to proceed the new model/product processing include to prepare the ralated documents such as PPAP.                                

• To respond the cost reduction project/improvement project.                                  

• Response to make, summary and follow plan of Engineering Improvement                                  

• To process the engineering change control as 4M.

 Job Description:

The Software & Automation Engineer is responsible for designing, developing, and maintaining software and automation systems to enhance manufacturing efficiency, minimize errors, and support data-driven decision-making. The role includes managing MES systems, developing IoT and network solutions, supporting process improvement initiatives, and contributing to both hardware and software development for production optimization.

Key Responsibilities:

Software Development & Maintenance

• Design, develop, and maintain software systems related to manufacturing processes.

• Develop applications using technologies such as VB.NET, Python, JavaScript, PHP, MySQL, React, HTML, CSS, and Node.js.

• Maintain, monitor, and optimize the MES system.

• Implement full-stack development solutions to improve operational efficiency.

IoT & Automation Systems

• Design and develop end-to-end automation systems using IoT devices (sensors, robots, NodeMCU, Raspberry Pi, Jetson board).

• Implement IoT solutions to enhance operational capabilities and solve production problems.

• Design big data databases to collect, analyze, and utilize data from IoT devices.

Networking & System Administration

• Design, implement, monitor, and manage local area networks (LAN).

• Ensure network performance, address server downtime, and design LAN network infrastructure.

• Evaluate algorithm performance, hardware specifications, and resources for implementation.

• Machine Learning & Data Analysis

• Design end-to-end workflows from model architecture, data acquisition, model training, to deployment on hardware.

• Analyze data and provide recommendations to optimize production efficiency.

Mechanical & Electrical Design

• Design electronic circuits and create wiring diagrams.

• Design 3D printing models using SolidWorks, AutoCAD, or other CAD software.

• Build prototype models to support automation and production processes.

• Process Improvement & Reporting

• Lead process improvement projects to optimize efficiency and reduce costs.

• Evaluate and analyze problems, and report solutions to relevant stakeholders.

• Propose improvements to manufacturing processes and support implementation.

• Prepare and submit work reports, issue summaries, and recommendations to Production Manager in a timely manner.

• General Responsibilities

• Participate in meetings with related departments to communicate updates and align on departmental goals.

• Maintain compliance with company and departmental regulations.

• Demonstrate a positive attitude towards continuous learning and work effectively under pressure.

• Perform other tasks as assigned by supervisors.

• Make production planning by excel file and In the future, we plan to use new software.

• Material preparation follow production plan and forecast

• Follow up output from production and have to understand flow process , production process, cycle time , ETC.

• Make shipping Instruction and understand logistics process.

• Control Finish Goods inventory

• Control follow KPI Target (Delivery , Inventory)

• Forecast data

• Statistics analysis

• Coordinate by directly contact to Internal NMB members and other business related   (sometime contact to customer)  such as :  Logistics  -> import/export status , documentation  PC, PE,MC,QC,QA to update  demand, delivery  schedule , Forecast , quality issues,  Sales members  in other Countries such as China , Hong Kong etc,  to mainly business status and  update Delivery schedule  Customers  in case they need our necessary support 

• Summarizing the number and  find the action to achieve target  (Sales result and estimation, Inventory, shipment and so on) and keep update to the team 

• Excellent discussion and negotiation Skill     Require the candidate who  has a strong discussion and negotiation skill  with  all parties

• Update BOM (Bill of Materials) prices for all three locations: Thailand, Kosice (Auto & IND), and Mexico.

• Cross-check BOM prices with each respective location to ensure accuracy and consistency.

• Update selling prices in FC for Auto & IND, collaborating with global CS teams to confirm sales prices and cross-check with commodity data at MTCE.

• Monitor individual profit ratios and provide alerts to Purchasing and Product Sales teams when margins fall below target levels.

• Prepare monthly reports on analysis and margin trends across individual categories.

• Conduct forecasting and planning activities related to Profit and Loss (P&L).

• Control and plan raw materials to meet the target goals.

• Control and plan production processes to meet the target goals.

• Coordinate effectively with the purchasing department and customers.

 -Plan manpower and production plans
-Plan with the Leader to prepare spare parts
-Plan production in collaboration with Production Control

• Design, develop, and maintain software systems related to manufacturing processes to enhance efficiency, minimize errors, and support data-driven decision-making.

• Communicate effectively in English (speaking, writing, and reading).

• Proficient in computer usage and MS Office applications (with strong skills in Excel and PowerPoint).

• Strong analytical and problem-solving skills with a systematic approach.

• Ability to use code editors such as Visual Studio Code.

• Knowledge or experience in software development using programming languages such as JavaScript, Python, C#, or others.

• Knowledge and experience in designing and working with relational databases (e.g., Microsoft SQL Server, PostgreSQL).

• Understanding of frameworks for web application development (e.g., Node.js, Django, ASP.NET) and front-end technologies (HTML, CSS, JavaScript) including libraries/frameworks such as Angular, React, or Vue.js.

• Full-stack development capability will be considered an advantage

• Basic understanding of manufacturing processes with the ability to quickly learn new processes.

• Positive attitude towards continuous learning and ability to work under pressure.

• Participate in meetings with related departments to communicate company and departmental updates, as well as other relevant matters.

• Propose improvements to enhance efficiency in manufacturing processes.

• Evaluate and analyze problems as they arise and promptly report to relevant stakeholders or departments to ensure immediate resolution.

• Prepare and submit work reports, issue summaries, and problem-solving recommendations to the Production Manager in a timely manner.

• Demonstrate exemplary conduct in compliance with departmental and company regulations.

• Perform other special tasks as assigned by supervisors.

• Directly deal to customers (Purchasing team, Logistic , account and Finance)
  Main task is to access customer web site to get forecast ,PO, Label  ,delivery note , Billing and follow up payment

• Proceed forecast and  order into NMB system ,

• Follow up  shipment /delivery  reply, check /submit delivery plan  to each  customer

• Communicate with both  and Factory side in case pull in /push out

• Preparing quotation when exchange rate change  and change new price in NMB system

• Prepare sales estimation of each items

• Preparing sales routing in case new business

• Issue  delivery order and communicate with Logistic and warehouse to arrange cargoes to customer

• Issue Tax invoice and send Tax Invoice to customer and submit to NMB account team

• Follow up billing and payment from customer

• Submit AR report  for each customer

• Submit sales report for BOI purpose to each customer

• Support sales team in case any  action required ( Such as unforeseen delivery issue  or Quality issue)
  Contact  Routing : (Customers ,Factory, Product Coordinator, Logistic , Account  and Sales team)
  Correspond with customers  Window persons  such as :  Purchasing , Sourcing , quality control, production, accounting

• Prepare and issue documents related to export processes and local sales, such as invoices and packing lists.

• Arrange booking for shipment space, including vessel space, truck space, airline space, and courier shipments (e.g., DHL).

• Verify and check accuracy of export documentation, including invoices, packing lists, bills of lading (B/L), and air waybills (AWB).

• Prepare and send shipping advice to customers, sales teams, and production departments.

• Review and ensure the accuracy of monthly reports.

• Coordinate and communicate with relevant parties, including production, agents, packing teams, and others as necessary.

• Perform tasks as assigned by supervisors or higher-level management.

• Compare prices, analyze costs, and negotiate prices with suppliers to ensure cost efficiency.

• Responsible for handling the import/export of goods and machinery.

• Coordinate and collaborate effectively with the Purchasing, Production, Logistics, Corporate Planning departments, and customers.

• Prepare and manage Purchase Requests (P/R), Purchase Orders (P/O), and follow up on delivery statuses with suppliers to ensure timely procurement and delivery.

• Prepare the " Purchase Order " ( P/O

• Confirm the delivery dates of raw / processed materials andif necessary, he/shall adjust the delivery dates.

• Adjust the stock and detects an excess or shortage of any delivered raw / processed materials.

• Decide how to handle each quality discrepancy material

• Obtain a list of the market prices of the relevant products , and shall make a research and an analysis of them.

• Confirm the receipt , issuance , circulation , also storage and discard all quality system of document and Quality Record.

• Evaluate suppliers about quality of raw / processed materials , delivery and cost so that to check and confirm that whether each supplier still maintained their quality system.

• Check the quality system procedures whose establishment , revision and cancellation are in the charge of the Purchasing Dept."   

• Design and develop web applications and dashboards to visualize machine data from IoT systems based on user requirements.

• Build and maintain frontend applications using ReactJS and NextJS.

• Develop and manage backend APIs using NodeJS (ExpressJS, REST API) for data integration.

• Design and maintain Microsoft SQL Server databases.

• Collaborate with IoT and Automation teams to integrate machine data into web applications.

• Continuously learn and adapt to new skills and technologies.

• Design end-to-end workflow from Machine learning model architecture design, data acquisition methodology, training and trained model deployment on actual hardware.

• Provide assessment on algorithm performance as well as target hardware specification and relevant required resources.

• Target application relates to object detection using image/video information.

• Maintain and monitor the MES system.

• Oversee network performance and address server downtime.

• Design and implement LAN networks.

• Develop applications to support users using technologies such as VB.NET, MySQL, React, HTML, CSS, JavaScript, and PHP.

• Lead process improvement projects to optimize efficiency and reduce costs.

• Implement IoT solutions to enhance operational capabilities.